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ANZ ES Newsletter December 2017

SAP
1. Scope and Effort Analyser and Business Process Change Analyser - the Solution Manager Test Scope Analysis Tools.
2. SAP Leonardo 101
3. Meet Matthew Lara!
 
SAP
 
 
Run Better With SAP Enterprise Support
 
SAP Enterprise Support helps you maintain business continuity, protect investment, accelerate innovation, optimise business processes and reduce total cost of operations.
 
Run Better With SAP Enterprise Support
 
Hello all,
 
Yet again another year is nearly over and the well-deserved holiday season is in sight to re-charge and reflect on the year that has been and the outlook to 2018.

First of all I want to thank all of you who joined us at our ANZ Enterprise Support Customer Info days. I always enjoy meeting our customers and listening to your feedback.
I really appreciate the customers who joined us on stage to share their journey, be it via utilising SAP Solution Manager or their implementation of SAP Fiori Apps and change management steps to make the projects a success.

If you have a story you would like to share, please let us know as we welcome all volunteers and will work with you to make it a positive experience with minimal effort on your side.

SAP acknowledges how busy everyone is and that support is needed to help our customers assess their landscapes to detect innovations. Whether you’re looking at how to get most out of your current asset or getting to the next level of SAP S/4HANA digital core, improvement opportunities and recommendations need to be aligned to your system and usage of the application. SAP Pathfinder is the answer. In our article, we outline what you can expect and how to order it.

While we understand a lot of customers are convinced of the benefits of Solution Manager, the effort to implement and activate the relevant scenarios requires the presentation of a business case to gain budget approval. The SAP Solution Manager Value Report and the SAP Solution Manager Adoption Framework whitepaper can provide your teams with the relevant facts on effort and ROI of the investment to support your business case.

We also have a deeper look into the Business Process Change Analyzer and the Scope and Effort Analyzer. These are tools to support and optimise test efforts, which are typically one of the biggest items on most project plans and crucial for the success to ensure a smooth running of the updated systems.

ANZ is moving fast along the digital transformation path and embracing Cloud LOB solutions.
50% of customers are Hybrid, which means they have both traditional on premise or private cloud solutions as well as Software as a Service LOB solution running.
In such an environment it is even more important to be ahead of time to detect bottlenecks and act before any user experience performance or availability issues occur.

SAP Solution Managers User Experience Monitoring has kept up with the changes and is able to provide the relevant information to detect dynamic bottlenecks which are typically the most elusive ones to troubleshoot. See our article for details on the difference between User Experience Monitoring and End User Experience reporting.

I also would like to remind all of our SAP ANZ Enterprise Support Community. Stay in touch with us, get updates, ask questions and get advice how to best utilize your SAP Enterprise Support offerings and services. Use this link to This email address is being protected from spambots. You need JavaScript enabled to view it..

Thank you everyone for your collaboration and contributions in 2017. I look forward to continuing and expanding our collaboration in 2018.

Kind regards,
Susanne Fuerst
 
 
In this Issue:
 
1. Scope and Effort Analyser and Business Process Change Analyser – the Solution Manager Test Scope Analysis Tools.
 
2. SAP Leonardo 101
 
3. Meet Matthew Lara!
 
4. User Experience Monitoring
 
5. Pathfinder and Solution Manager Adoption Framework
 
 
1.
Scope and Effort Analyser and Business Process Change Analyser – the Solution Manager Test Scope Analysis Tools.
 
Learn what's the difference, when to use, effort to set up and the value proposition
 
Read more
 
 
 
2.
SAP Leonardo 101
 
SAP Leonardo is the new digital innovation system of SAP that enables rapid innovation and digital transformation to help customers reimagine their businesses. Read more about the SAP Leonardo portfolio, which is based on SAP Cloud Platform.
 
Read More
 
 
 
3.
Meet Matthew Lara!
 
Matthew joins us from the SAP Graduate Program and tells us about his journey so far.
 
Read More
 
 
 
4.
User Experience Monitoring
 
Learn more about why is user experience monitoring is becoming more relevant, how it works, monitoring in Solution Manager 7.2 and how you can get help.
Read More
 
 
 
5.
Pathfinder and Solution Manager Adoption Framework
 
Have you been operating your SAP ERP system for quite some time and wondering if you are getting the most value from it? SAP now has three new reports that can simplify your Optimisation and Innovation journey.
 
Read More
 
 
 
6.
Customer Success
 
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MMG -Using SAP Data Volume Management Value Map to Prepare for DB Migration Success
Read More
 
 
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2017 Enterprise Support Customer Information Days
Read More
 
 
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SAP Enterprise Support Academy - APJ Schedule
Here's your direct access to the calendar of expert-led events (meet-the-expert-sessions and expert-guided implementations) that are scheduled within your regional timezone. (S-user ID required)
Read More
 
 
 
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