Just attended Fusion CRM product highlights & roadmap for
Partners. It is quite amazing on what all Oracle had included in
this. There are lot of scope for new things to learn and take to
customer. Instead of talking about same 10 things, we have a whole
new platter of things available at our disposal. There is lot of
focus on UX - User Experience. This will be one strong product.
They have done great job
Since this is also offered on cloud, there is a potential chance
that SIs will have only fewer things to sell in this space (not
much support / implementation contracts).. on the lighter side,
with Fusion CRM coming in, I would say Oracle is pushing all SIs in
this space into more of an Affiliates who sell the user licenses /
seats and walk away.
On premise, we can see more involvement from SIs. Still these are
initial days, lot of SIs will have to depend on prior CRM and
Oracle knowledge. That can be a wrinkle. What should be done, build
core group and COEs, attend various boot-camps and if possible,
work alongside with Oracle. That will be the best investment.
Oracle might come out with roadmap of upgrading from on-premise CRM
solutions (any type) to Fusion CRM.
Flipside to this, is that we will have to re-tool ourselves. It
might be for our own good. Mostly all Oracle marquee products will
be going this way. They have put lot of thought, spent lot of time
to fine this. Hence re-tooling will be most preferred way and
getting ourselves ready
UX, is given highest priority. That is inline with priorities of
various CxOs around the world. We have reached a stage where we
have all the data with us. We can also find easy ways of gathering
data. Now comes the visual part. We will have to mix-and-match,
massage and make it more presentable. Thats exactly where Oracle is
coming from.
Best part of Fusion CRM on Cloud, is that companies will not have
to spend millions to buy / integrate / implement / upgrade .. they
will have to pay and use (most of the cases i might be less than a
week before the system is ready). Need to expand functionality ..
customer can get Oracle to addon another module on the fly or with
short turn-around. How easy will that be..
Great job Oracle for putting all the acquisitions together..
Read more http://venit-blog.blogspot.com/2013/02/fusion-crm.html