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Forrester Report: To Improve Customer Service, Start Small

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Forrester Report: To Improve Customer Service, Start Small

Forrester Research: Embrace Continuous Improvement to Power Customer Service Operations

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Dear Only,

Over half of US adults who are online would abandon a purchase if they're unable to quickly get answers to their questions. Failing to meet customer expectations is leading to unnecessarily high service costs.

That’s just one of the findings from this Forrester Research report: Embrace Continuous Improvement To Power Customer Service Operations

It’s packed with insights that can help you:

Master the basics of high-quality customer service operations, then focus on offering mobile and even social customer service
Chart a cross-channel integration to deliver a seamless experience
Understand the most important KPIs and operational metrics for measuring customer service initiatives

For more tips on how quality customer service impacts your bottom line, download the Forrester Report today.

Read Now

Oracle Retail Newsletter Parent Category: Articles Good Reads 30 May 2017 Hits: 1221

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Forrester Report: To Improve Customer Service, Start Small

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