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Run Better With SAP Enterprise Support   SAP Enterprise Support helps you to maintain business continuity, protect investment, accelerate innovation, optimize business processes and reduce total cost of operations.     Hello all,   It's Q4 and we are running towards the finishing line of 2016 with a well-deserved holiday season in sight to re-charge and reflect on the year that has been and the outlook to 2017. In regards to reflection I want to thank all of you who joined us at our ANZ Enterprise Support Customer Info days. It's always great to meet our customers and hear your feedback directly. I was particularly excited about the positive feedback from customers who presented on stage about their SAP Solution Manager journey. Thanks again to all the presenters and if you want to join us next year on stage to present your SAP Solution Manager experiences or any other topics, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.. SAP Solution Manager 7.2 has been in general availability since August 2016 and if you have not yet decided when to make the move, review the article "What Do You Need To Know About SAP Solution Manager 7.2". One trend we clearly see is that the value of IT is measured on the benefit it can provide to the Business and business is more and more the one that directly drives budget and buying decisions. For IT to stay relevant, it needs to expand its reach beyond the traditional support and project implementation to provide a uniform and intuitive user experience. This includes analytical data and insight to business users to enable them to make faster and robust decisions. The article "Maximise the Value of your Existing SAP Solution with Business Process Improvement" showcases how SAP Solution Manager can help your business to detect and drive Business Process Analysis and Improvement. Respectively, review your business processes prior to embarking on the SAP S/4HANA journey. In September 2016 SAP released SAP BW/4HANA which is the next generation of SAP Business Warehouse (BW), designed to run on SAP HANA, delivering a simpler and more powerful way to achieve real-time analytics by connecting historical data with live data stored in SAP and non-SAP environments. In the article "Reinventing Data Warehousing with SAP BW/4HANA" we provide insight into this revolution of data warehousing. We are also very proud that Fairfax Media Pty Ltd. are one of the first customers globally to adopt the solution successfully and can see direct benefits which will support the business in this time of digital transformation which greatly impacts the Media Industry. Thanks everyone for your collaboration and contributions in 2016 and I look forward to continuing and increasing our collaboration in 2017. Kind regards, Susanne Fuerst Head of SAP ANZ Enterprise Support     In this Issue:   1. What Do You Need To Know About SAP Solution Manager 7.2   2. SAP Enterprise Support Value Maps win prestigious 2016 Brandon Hall Excellence Award   3. Meet Aroon Raj Vasanthiraj – Focus Advisor for Solution Manager Set Up Value Map   4. Reinventing Data Warehousing with SAP BW/4HANA   5. Maximize the Value of Your Existing SAP Solution with Business Process Improvement

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1. What Do You Need To Know About SAP Solution Manager 7.2   Solution Manager 7.2 has been in GA since August 2016. Learn about the benefits, important points to consider and how Enterprise Support can help.   Read more       2. SAP Enterprise Support Value Maps win prestigious 2016 Brandon Hall Excellence Award   SAP Enterprise Support Academy is proud to announce that SAP Enterprise Support Value Maps has won a Brandon Hall Group Silver Award for Best Advance in Creating an Extended Enterprise Learning Program.   Read More       3. Meet Aroon Raj Vasanthiraj – Focus Advisor for Solution Manager Set Up Value Map   We ask our very own Aroon some questions about this exciting Value Map. In this interview with Aroon, hear what you can expect from the value map as well as the benefits and success from a customer.   Read More       4. Reinventing Data Warehousing with SAP BW/4HANA   SAP has introduced a new integrated data warehouse solution optimised to fully leverage SAP HANA in-memory platform. Released in September, 2016 SAP BW/4HANA will bring a new level of simplicity for building and operating data warehouse solutions.   Read More       5. Maximize the Value of Your Existing SAP Solution with Business Process Improvement   What is Business Process Improvement and why do you need it? We'll tell you how to get started and the tools available.   Read More       6. Customer Success   Goodstart Early Learning Ltd.: Improving IT Performance with Quality Checks from SAP Enterprise Support Read More     2016 Enterprise Support Customer Information Day highlights Read More     SAP Enterprise Support Academy - APJ Schedule Here's your direct access to the calendar of expert-led events (meet-the-expert-sessions and expert-guided implementations) that are scheduled within your regional timezone. (S-user ID required) Read More         If you haven't yet, please opt-in here to continue receiving this bi-annual email: Register Now Or forward to a colleague here: Share the Newsletter (Please update with the live URL accordingly.) You can also access the previous newsletter here: June 2016 edition ANZ SAP Enterprise Support Newsletter Please tell us what you would like to know about regarding SAP Enterprise Support or any general feedback on this publication. Contact Us This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. Disclaimer: The services listed in this newsletter are available for direct SAP Enterprise Support customers only. Indirect customers should contact their Partner to assess their Enterprise Support service entitlements. SAP PSLE and Standard Support customers should contact their SAP account executive, or CIC (AU: 1800 081 923 / NZ: 0800 660 085, AU: This email address is being protected from spambots. You need JavaScript enabled to view it. / NZ: This email address is being protected from spambots. You need JavaScript enabled to view it. ) to assess their Enterprise Support service entitlements. This newsletter does not alter the terms of your Enterprise Support contract with SAP. The content reflects SAP policies at the time of the newsletter publication and is subject to change in accordance with the terms of your Enterprise Support contract.

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