Workday Named a Leader in 2026 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric Enterprises for Fifth Consecutive Year

News Release Issued: Nov 5, 2026 (11:57am EST)

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Workday Named a Leader in 2026 Gartner® Magic Quadrant™ for Cloud ERP for
Service-Centric Enterprises for Fifth Consecutive Year

Workday is the Only Vendor to Be Recognized as a Customers' Choice in the
Latest Gartner® Peer Insights™ Voice of the Customer for Cloud ERP for
Service-Centric Enterprises
PLEASANTON, Calif., Nov. 5, 2026 /PRNewswire/ -- Workday, Inc. (NASDAQ:
WDAY), the trusted agentic platform for HR, finance, and IT, has been named a
Leader in the 2026 Gartner® Magic Quadrant™ for Cloud ERP for
Service-Centric Enterprises for the fifth consecutive year. A complimentary
copy of the report is available here.

For service-centric organizations, such as professional services firms,
hospitality companies, and higher education institutions, workforce and
financial performance are inseparable. Yet disconnected HR and finance systems
can make it difficult to understand labor costs, align staffing with demand,
allocate resources effectively, and protect margins. When payroll runs, the
books close, or compliance is on the line, almost right isn't good enough.
Workday operates at the heart of the enterprise, unifying people, money, and
business rules on one governed platform. This gives CFOs and CIOs a shared
foundation to make better-informed decisions and respond to change without
sacrificing control. Workday's AI agents put that foundation to work, using
the organization's business context to identify issues, recommend next steps,
and carry out approved actions. By completing routine work within existing
policies and permissions, agents free teams to focus on the decisions that
require their judgment. Workday is trusted by thousands of organizations
around the world, including David Lloyd Clubs, Drury Hotels, Forvis Mazars,
MGM China Holdings Limited, Radisson Hotel Group, and University of Melbourne.
"CFOs need AI they can trust, and CIOs need AI they can govern," said Max
Wessel, senior vice president of product, Workday. "Workday delivers both by
grounding AI in the data, business context, and controls that already run the
organization."
As the only vendor to be recognized as a Customers' Choice by Gartner Peer
Insights™ Voice of the Customer for Cloud ERP for Service-Centric
Enterprises earlier this spring, Workday helps service-centric organizations
break down silos between their people and financial data, bringing together
the insights, processes, and controls they need to manage their operations
more effectively. With AI built on this unified foundation, organizations can
go beyond understanding what's happening in their business to taking action
- automating work, identifying risks, and responding to change with greater
speed and confidence. Workday does this through:
One system behind every decision. Every AI agent built on the Workday
platform, whether by Workday, a customer, or a partner, runs on the same
governed platform, so there's no new integration project, no separate copy of
data, and no second system to monitor. For service-centric organizations, this
means connecting financial and workforce insights to help identify issues
earlier - whether that's catching a missing accrual before the books close,
spotting staffing plans that could exceed budget, or flagging an agent
operating outside its permissions before it becomes a compliance problem.
Agents that are lawful by design. Workday agents inherit the policies,
permissions, and approval chains that already run the business, so they can
take action within established business controls, not just make
recommendations. This allows them to advise on the next step with the
company's policy already applied, and act within each customer's controls.
Less time navigating systems. More time getting work done. Employees don't
need to know which agent handles what; they can ask Sana, Workday's agentic
experience and orchestration engine. Sana routes requests to the appropriate
agents, whether built by Workday, customers, or partners, so employees don't
have to navigate separate tools to get work moving. For service-centric
organizations, this helps teams spend less time coordinating tasks and more
time delivering services and supporting the business.
An open platform teams can build on. With Developer Agent, teams can describe
the agent they need in plain language, using the development tools they
already use, and get a secure, governed agent in return. For example, finance
teams could build an agent that flags supplier contracts renewing above
market. IT teams could build one that automates agent access reviews. Two
different teams, two different agents, one set of rules.
A clearer view. Better-informed decisions. Workday Decision
Intelligence gives teams secure access to the workforce, financial, and
planning data already governed in Workday, with answers grounded in live data
rather than static exports. Teams can ask questions in plain language,
understand what is driving a change, and compare options. Whether evaluating a
hiring plan against budget or investigating rising costs, service-centric
organizations can see the broader business impact and move approved decisions
into action. That means less time assembling information and more time
improving business performance.
For More Information
Read a complimentary copy of the Gartner report on the Workday website.See why
Workday was the only vendor to be recognized as a Customers' Choice in the
2026 Gartner® Peer Insights Voice of the Customer for Cloud ERP for
Service-Centric Enterprises here.Learn how Workday's Autopilot Agents get
real work done across HR, Finance, and IT.Read the blog, Workday Recognized as
a Leader in the 2026 Gartner® Magic Quadrant™ for Cloud ERP Finance and
Service-Centric Enterprises.
Gartner Disclaimer
Gartner, Magic Quadrant for Cloud ERP for Service-Centric Enterprises,
By Johan Jartelius, Dixie John, Tomas Kienast, Greg Leiter, Sam Grinter,
Chaithanya Paradarami, 2 November 2026.
Gartner, Voice of the Customer for Cloud ERP for Service-Centric Enterprises,
By Peer Contributors, 24 April 2026.
Gartner, Magic Quadrant for Cloud ERP for Finance, By Mike Helsel, Irmina
Melarkode, 13 October 2026.
Gartner, Magic Quadrant, Peer Insights and the Customers' Choice badge are
trademarks of Gartner, Inc., and/or its affiliates.
Gartner does not endorse any company, vendor, product or service depicted in
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About Workday
Workday operates at the heart of the enterprise - HR, finance, and IT -
where the margin for error is effectively zero. By tightly coupling AI with
the context, guardrails, and trusted processes that run the business, Workday
goes beyond AI that assists with work to agents that are capable of driving
measurable outcomes. More than 11,500 organizations worldwide, including more
than 65% of the Fortune 500, trust Workday to deliver. For more information
about Workday, visit workday.com.
© 2026 Workday, Inc. All rights reserved. Workday and the Workday logo are
trademarks of Workday, Inc. All other brand and product names are trademarks
or registered trademarks of their respective holders.
Forward-Looking Statements
This press release contains forward-looking statements including, among other
things, statements regarding Workday's plans, beliefs, and expectations. These
forward-looking statements are based only on currently available information
and our current beliefs, expectations, and assumptions. Because
forward-looking statements relate to the future, they are subject to inherent
risks, uncertainties, assumptions, and changes in circumstances that are
difficult to predict and many of which are outside of our control. If the
risks materialize, assumptions prove incorrect, or we experience unexpected
changes in circumstances, actual results could differ materially from the
results implied by these forward-looking statements, and therefore you should
not rely on any forward-looking statements. Risks include, but are not limited
to, risks described in our filings with the Securities and Exchange Commission
("SEC"), including our most recent report on Form 10-Q or Form 10-K and other
reports that we have filed and will file with the SEC from time to time, which
could cause actual results to vary from expectations. Workday assumes no
obligation to, and does not currently intend to, update any such
forward-looking statements after the date of this release, except as required
by law.
Any unreleased services, features, or functions referenced in this document,
our website, or other press releases or public statements that are not
currently available are subject to change at Workday's discretion and may not
be delivered as planned or at all. Customers who purchase Workday services
should make their purchase decisions based upon services, features, and
functions that are currently available.

SOURCE Workday Inc.

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